Delivery Options

 

Delivery

You will find delivery costs at checkout, on the order acknowledgement email and online when you view your order. Depending on the weight and value of your order, We will select the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email. Your items will automatically dispatch as they become available. Deliveries will require a signature. Delivery times vary according to your selected delivery address.

Standard delivery is free on Hand Held Tools orders over £100 (excl. VAT)*
*Please note this does not apply to items shipped on pallets or special orders.

 

For Hand Tool orders under £100 (excl. VAT), other non pallet items & express delivery services:

 

Standard Delivery - This means that your goods will be processed as normal and shipped by courier. Ordered goods will usually arrive within 3 - 5 working days for most of the UK mainland. Please note Standard Delivery is not available for certain products in excess of 1 meter in length.

 

Next Day Delivery - Delivery before close of play on the next or earliest possible working day

 

Please note for delivery as specified above, all order have to be processed by 12:00 the day before.
Pallet Delivery for Plaster or Bulk Material Orders is:

 

• 2 – 3 working days after dispatch. Deliveries are made between the hours of 8am and 5pm and must be signed for. Re-deliveries will be charged accordingly.

Please note that you must have the means to offload any pallet orders as these lorries may not have self offloading facilities. If you require offloading facilities please contact us.

Collection service

Simply place your online order by 4pm today for you to collect tomorrow. Collection services are available for most but not all of the items we sell, so please check individual product pages when you place an order. We're unable to accept orders that include items for Click & collect services as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.

 

 

We keep you informed

Shortly after you place your order, you will receive an order acknowledgement email to confirm that we have received your order.
Once your order has been accepted and dispatched we will where possible send a dispatch notification email confirming that your order has been processed. This email contains your order details, tracking information as well as your selected delivery method. Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Changes to your order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please use the contact form or phone Customer Service.

Problems with your order - Missed deliveries
Carrier Delivery: If you are not at specified address when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
If your order has passed the scheduled delivery date in your dispatch notification email, please use the contact form or phone Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Please note missed deliveries will be charged at the cost of re-delivery
from the courier service.

Damaged or defective orders

If you have received your order and find that it is damaged, please use the contact form or phone Customer Service within 3 working days upon receipt of goods.
In case of any damage to your delivery, We will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you're having trouble with your new purchase or believe it is defective, please call immediately.

An additional copy for your records please use the contact form or phone Customer Service who will provide additional copies.

 

Cancellations

If your order has not yet been dispatched, you can cancel by phoning Customer Service. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return by contacting Customer Services. Please note that you may be liable for a return transportation charge.

Returns and Refunds

Returns can be arranged via the contact form or by phoning Customer Services. Please see our Returns & Refunds policy.
Returns are subject our Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 10 calendar days of delivery. This option is in addition to your consumer rights to return defective products. 

 

 

 

 

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